Downloads
Penske Service App Quick Start Guide
Penske Service App Quick Start Guide (Third-Party Provider Version)
Penske Service App User Manual
How do I download the Penske Service App?
If you need assistance, please call the Penske IT Service Desk at 800-550-7947 or contact Penske 24/7 at 800-526-0798.
Service App FAQ
What is the Penske Service App?
The Penske Service app is designed for use by service providers during a roadside assistance event. Technicians input real-time status updates for 24/7 road calls directly through the app. This information provides better communication and visibility between service providers and drivers requiring assistance.
What features does the app have?
- Road call report details – receive access to vehicle issues, breakdown location, unit details, plus service history and contact information for a repair order
- Road call listing – all active road calls displayed in one place for ease of reference and updating
- Status updates – multiple status options with ETA are available to choose from and status changes that are entered will automatically update Penske systems
- Real-time visibility – keeps drivers informed by providing visibility on status updates with GPS tracking
- Push Notifications – sent when a road call location has changed, or service has been cancelled
- Attach Photos – capture images of vehicle damage and save those changes directly to the Road Call ETA for future reference
Which mobile operating systems does the Penske Service App support?
iOS 13 and above. Android8 and above.
How do I log in if I'm a Penske Technician?
Use your SSO login ID and password.
How do I log in if I'm a 3rd Party Provider?
Use the email address and password provided to you.
Who does this app share my information with and what information is shared?
It shares your status and progress updates with our 24/7 Roadside Assistance Team. GPS coordinates, status and progress are shared with the
Penske Driver™ App or Penske Rental App as well.
How do I set up Face or Touch ID sign on?
The app will prompt you to allow this feature, or you can manually activate it in the menu.
What should I do if I lose my mobile device?
Notify your manager and reset your SSO password at web.penske.com. Next, contact the IT Service Desk at
800-550-7947. It is recommended that you establish a pin and passcodes on your mobile devices for added security.
Who should I contact if I need app support?
IT Service Desk at
800-550-7947 or contact 24/7 at 800-526-0798.
What is a glossary of terms used in the app?
- ETA: Estimated time of arrival. Penske Service Provider ETA creates a Service Request
- Road Call: The breakdown (can have multiple ETAs)
- Service Request: The initial service request before being converted into a repair order in Penske systems
- Repair Order: The converted service request. A summary of work needed to fix the vehicle
- Third Party Provider: Any non-Penske Provider
How do I use the Penske Service App?
See
User Manual for usage and functionality.